Question 1

What is Omarine?

Accepted Answer

Omarine is an online marketplace connecting travellers with boat owners and marine-tour operators in Hurghada, Egypt. You can browse, compare, and book boat trips, snorkelling excursions, and private yacht charters directly through our platform.

Question 2

Do I need to create an account to make a booking?

Accepted Answer

Yes, a registered account is required to complete a booking. Creating an account is free and takes less than two minutes.

Question 3

How do I book a trip?

Accepted Answer

Browse the Trips section, select the excursion that interests you, choose an available date and time, fill in passenger details, and proceed to secure checkout. You will receive an email confirmation immediately after payment.

Question 4

Can I book for a group?

Accepted Answer

Yes. During checkout you can specify the number of passengers. For groups larger than 20, please contact us directly for a tailored quote and reserved departure.

Question 5

What is the cancellation policy?

Accepted Answer

Cancellations made 48+ hours before departure receive a full refund. Cancellations within 24–48 hours receive 50% as platform credit. No refund is issued for cancellations less than 24 hours before departure.

Question 6

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as select digital wallets. All transactions are processed securely and encrypted end-to-end.

Question 7

Is my payment information secure?

Accepted Answer

Absolutely. We do not store raw card details. All payments are handled by a PCI-DSS compliant payment processor and are encrypted using industry-standard TLS technology.

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